Tailor-made
GENERAL
Your contract in respect to your booking is made with Intriq Journey Pte Ltd (“the company”, “we”, “us”, “our”), a licensed Travel Agent and a Singapore registered company. Any holiday booked with us is protected and governed by Singapore Law. We process all personal information in accordance with the PDPA Act 2012.
BOOKING, PAYING AND CONFIRMING FOR A HOLIDAY
To book a holiday, please use our website or call us to request a quotation. International airfare is not included in our package price and will be quoted separately. We will honour the price provided in your written quotation till the expiry date stated on the proposal. The company is under no obligation to furnish a breakdown of the costs involved in a holiday and all quotations are subject to availability and changes in circumstance.
To proceed with a booking, we need you to complete, sign and return the Tour Booking Form to us along with a 20% deposit to begin the booking process or to hold any tentative reservation on a confirmed basis. Depending on the period of travel and specific payment policies imposed by our suppliers, we will notify you at time of booking if we need to collect a higher deposit and the international airfare if you are arranging it though us. The deposit collected will be treated as part payment of the holiday. It is strongly recommended that you hold adequate travel insurance for the holiday from the time of booking.
Receipt of the deposit and Booking Form does not guarantee nor imply confirmation of the booking until we issue a confirmed itinerary along with a proforma invoice stating the final payment due date. It is the responsibility of the guest to make sure that the company receives the payment by the due date, failure of which may render the forfeiture of the deposit.
If we are unable to confirm all the arrangements, we will discuss the alternatives and re-quote if necessary. If the option becomes materially different, you will be offered an alternative or a full refund without any cancellation charges.
ALTERATIONS, CANCELLATION CHARGES AND REFUND
If you wish to amend your booked holiday, we will provide a new quote and additional hotel and/or suppliers fees may apply. This fee excludes any reissue or non-refundable fee imposed by the airlines for your international airfare. If you wish to reduce the size of your party, the price per person for other members may increase significantly.
If you need to cancel your holiday, the cancellation schedule will be as follows:
• More than 90 days prior to departure: 50% of the deposit is chargeable;
• 60 – 90 days prior to departure: 100% of deposit is chargeable;
• 30 – 60 days prior to departure: 50% of the tour price is chargeable;
• Less than 30 days prior to departure: 100% of the tour price
The cancellation schedule excludes the portion of the international airfare as that is governed by the fare rules conditions on which the tickets were issued and will be advised separately. Certain cruises, trains and hotels may impose a different booking terms and their respective cancellation schedule will be informed prior to booking and will supersede the above standard cancellation schedule.
Cancellation needs to be informed by writing and all refund will be expedited but may take 2 to 3 months to process according to some airlines and overseas administrative procedures.
NO SHOWS
Failure to travel without prior notification is considered no-show and the entire cost of reservation is non-refundable.
CHANGES AFTER DEPARTURE
After the tour has started, no refund will be made for any services unutilized. Changes in travel arrangement that result in additional monies owed due to price differences, re-issue fee on tickets etc are due and payable to the company at times of changes.
PASSPORT AND VISA
It is the responsibility of the guest to independently check and ensure that he/she has the relevant travel documents – valid passport, visas, work permits, health certificate and etc for travel.
RESPONSIBILITY AND LIABILITIES
The company and its associated agents assume no responsibility for injury, illness, damage, accident, loss, delay, death or irregularities that may be caused to person or properties. Guests are to understand all inherent risks of overseas travel and touring.
The company are to be released from all liabilities deriving from acts of terrorism, hijacking, civil unrest, natural calamities, labor strikes, thefts, travel advisory and any other factors beyond the company’s control.
The company reserves the right to alter or modify itineraries for the interests of tour members or due to any other uncontrollable circumstances such as weather or other local conditions.
In the event of cancellation due to uncontrollable circumstances (such as weather, transport strike, political unrest and war), guests shall bear any cost incurred during the processing of the tour.
Small group journeys
1. GENERAL
Your contract is made with Intriq Journey Pte Ltd (“the Company”, “we”, “us”, “our”), a licensed Travel Agent (TA License No: 03349; UEN: 201936477M) and a company registered in Singapore. All bookings are governed by Singapore Law, and any disputes shall be subject to the exclusive jurisdiction of the Singapore Courts. We process all personal data in strict accordance with the Personal Data Protection Act 2012 (PDPA).
2. BOOKINGS & PAYMENT TERMS
- Booking Process: To secure an “Small Group Journeys” tour, guests must contact us via our official website, email or designated phone lines. Please note that international airfares are excluded from the tour price unless expressly stated and will be quoted separately.
- Deposit: A non-refundable deposit of 20% of the total tour price is required within three (3) days of booking to confirm your reservation. We reserve the right to require a higher deposit if dictated by the specific payment policies of our third-party suppliers (e.g., small lodges & camps, safari, sleeper train & cruises).
- Final Balance: Full payment must be received no later than ninety (90) days prior to the departure date, or by the date specified on your confirmation invoice, whichever is earlier.
- Bookings after Balance Payment date: For bookings made within ninety (90) days of departure, full payment is required immediately upon confirmation. Failure to settle the balance by the deadline may be treated as a cancellation by the guest, and the Company reserves the right to retain the deposit and issue a written notice of cancellation.
3. CANCELLATIONS & REFUNDS
3.1 Cancellation by the Guest
Requests for cancellation must be submitted in writing. Due to the exclusive nature of group departures and non-refundable commitments made to suppliers months in advance, the following charges apply:
Note: Stricter terms apply to Small Group Journeys compared to custom-made tours due to fixed group costs and supplier mandates.
3.2 Transfer of Booking
If a party member is prevented from traveling, they may transfer their place to another person (introduced by you) provided that:
- The request is made at least 30 days prior to departure.
- All suppliers (airlines, hotels, local operators) accept the name change.
- The guest pays an amendment fee of S$250 per person, plus any additional costs or penalties imposed by suppliers.
3.3 Cancellation by the Company
We reserve the right to cancel a tour if the minimum number of participants is not met by the registration closing date or due to other circumstances beyond our control. In such cases:
- You will be notified at least 90 days prior to departure (excluding Force Majeure events).
- A full refund of all monies paid to the Company for the tour will be issued.
- The Company is not liable for any peripheral expenses (e.g., visa fees, non-refundable air tickets, travel gear).
4. NO-SHOWS & UNUSED SERVICES
- No-Show: Failure to arrive at the designated departure point without prior written notice constitutes a “No-Show.” The entire cost of the reservation is non-refundable.
- Unused Services: No refunds or credits will be provided for any part of the tour—including meals, sightseeing, or accommodation—that is not utilized by the guest after the tour has commenced.
5. TRAVEL DOCUMENTS & INSURANCE
- Travel Documents: It is the sole responsibility of the guest to ensure they possess a valid passport (with at least 6 months’ validity), necessary visas, work permits, and health/vaccination certificates required by the destinations visited.
- Travel Insurance: We strongly recommend that all guests purchase comprehensive travel insurance at the time of booking. This should cover trip cancellation, medical expenses, personal accident, and emergency repatriation.
6. RESPONSIBILITIES & LIMITATION OF LIABILITY
- Inherent Risks: Guests acknowledge that overseas travel involves inherent risks. The Company and its agents assume no responsibility for injury, illness, damage, accident, loss, delay, or death, regardless of the cause.
- Force Majeure: The Company shall not be liable for any loss, damage, or delay caused by factors beyond our control, including but not limited to: acts of God, natural disasters, terrorism, civil unrest, labor strikes, pandemics, or government travel advisories.
- Itinerary Changes: We reserve the right to modify itineraries, accommodation, or transport in the best interest of the group or due to local conditions (e.g., weather, safety).
- Cost Overruns: In the event of a cancellation or change due to uncontrollable circumstances, any additional costs incurred during the processing or execution of the tour shall be borne by the guest.
Get started with your personalised unique journey
Call us at +65 6219 1359 or email us at enquiry@intriqjourney.com to start planning for a holiday that is completely tailored to your preferences.